BOOKING POLICY

When you schedule an appointment with us, you will receive a confirmation email as soon as your appointment is booked and a reminder 48 hours in advance. We kindly ask that you make a note of your appointment details in another location as well. Please note, that not receiving or seeing the reminder email does not excuse missed appointments, and it will not be considered a valid reason for missing your booking.

Failure to confirm your appointment does not qualify as a cancellation. Any changes to your appointment, including rescheduling or cancellations, must be made directly through the salon via phone or email.

If you need to cancel an appointment scheduled for the beginning of the week and the salon is closed over the weekend, we require that you notify us via email.

EMAIL: hello@honeycombhairlounge.ca

PHONE: 306.525.5115

CANCELATION POLICY

We kindly request a 48-hour notice to reschedule, change, or cancel an appointment. Since our salon is closed on Sundays and Mondays, cancellations for Tuesday appointments must be made before closing time on Saturday via phone, or by email over the weekend.

For cancellations made with less than 48 hours notice, we will make every effort to fill your appointment slot with another guest. If successful, no cancellation fee will be charged.

Cancellation Fees:

  • A 50% charge of the appointment cost will be applied for cancellations made with less than 48 hours' notice.

  • A 100% charge of the appointment cost will be applied for no-show appointments.

The client will not be able to book future appointments with any stylist until the outstanding fee is settled.

All fees are subject to the discretion of the salon and will be evaluated on a case-by-case basis

REFUND POLICY

Your satisfaction is our priority. If you're unhappy with your hair following your visit, please contact us within 10 days of your service for an adjustment, which may be done by your original stylist or another stylist. The salon reserves the right to assess eligibility for adjustments on a case-by-case basis, and only one complimentary fix will be provided.

We do not offer refunds on services, hair extensions, gift cards, or products. Due to hygiene concerns, items such as hair tools, brushes, clips, and combs are final sale.

For products, we will offer store credit or an exchange within 30 days of purchase, provided only a minimal amount has been used. If a refund is necessary due to backorders, we will process it accordingly. For online purchases, any return shipping costs will be the customer's responsibility.